Frequently Asked Questions
Everything you need to know about bringing the taste of Tuscany to your home.
How do you ensure the freshness of perishable products during shipping?
We use specialized isothermal packaging and high-quality cooling gels to maintain a constant temperature for cheese, cured meats, and fresh pasta throughout the journey.
Do you ship internationally?
Yes, we ship our Tuscan delicacies worldwide. Delivery times vary by destination, typically ranging from 2-5 business days within Europe and 4-7 days for the rest of the world.
Are your products sourced directly from local artisans?
Absolutely. Every product in our catalog is hand-selected from small-scale Tuscan producers who follow traditional methods and use local ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.