Returns & Exchanges
At Passione Toscana, we strive to ensure the highest quality for our artisanal food products; however, if your order arrives damaged or incorrect, we offer a dedicated resolution process to protect your culinary experience.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photos of the items and packaging.
Assessment
Our quality control team will review your claim to verify if the product is eligible for a return or refund based on its perishable nature.
Return Authorization
Once approved, we will provide you with a return shipping label or instructions on how to safely dispose of non-returnable perishable goods.
Refund or Replacement
After processing, we will issue a full refund to your original payment method or ship a replacement of your Tuscan delicacies at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing